Hotel The Sens Riviera - All Inclusive

I recently stayed at The Sens Tulum Riviera from January 17–24, 2026. Early on, it’s worth noting that the property is now under the ownership of the Grand Oasis Group and was newly renovated as of December 2025. This is very evident in areas such as the lobby and Careyes restaurant, which feel modern and refreshed. The resort app isn’t perfect or especially interactive, but it is useful for checking what’s open, daily activities, and viewing some restaurant menus. Highlights: Seaweed: There was no seaweed on the beach for almost my entire stay, right up until the final day. The grounds crew did an excellent job maintaining the beach. Room & Location: We stayed in the Sian Ka’an Junior Suite, which had a deck opening directly onto the beach—an unbeatable location. While the room itself wasn’t renovated and did look a bit tired, the beachfront access more than made up for it. Sian Ka’an (18+) Area: This side was noticeably quieter and less busy than the family side, which we really appreciated. It also gave us access to the rooftop bar, daybeds, individual pools, and exclusive dining at Careyes and Miramar, which elevated the experience. Dining: Buffet: Excellent selection, with enough daily variation to keep things fresh. If you’re very hungry, this is the place to go. The rest of the à la carte restaurants can be quite slow when it comes to food service, except Sarape, which stood out. The rib dinner there was a pleasant surprise—it was actually a braised short rib and very well done. Careyes: Be patient here. The food takes time, but the servers work extremely hard and genuinely try to please. The hostess even remembered our names between visits, which was impressive. We went twice, and highlights were the grilled whole octopus, beef tartare, and whole fried fish. Miramar: A fantastic spot for breakfast. In addition to the à la carte menu, they offer a breakfast bar with a better assortment of fresh fruit (mangoes, lychee, rambutan, passion fruit), fresh juices, and staples like bacon, sausage, and hashbrowns. For lunch, I highly recommend the calamari and the grilled sea bass with annatto seed marinade. The staff here are pleasant and clearly aim to please. Standout Service: Superstar bartender Antonio at the Sian Ka’an beach bar deserves special recognition. Other reviews mention him, and they are absolutely correct—he truly is the real deal. Antonio consistently goes the extra mile to make guests feel valued. He overheard that we were looking for fresh coconuts and arranged them for us. We loved the michelada mix, and he worked with management to sell us a bottle to take with us. When he found out we loved mangoes, he brought over a fresh mango and made us a fresh mango slushie on the spot. Antonio is a true asset to the resort, and the rest of the staff could learn a lot from him about genuine hospitality. Protect this man at all costs, Grand Oasis / The Sens Riviera. Thumbs down: I booked a daybed for January 23, 2026 with Carlos Santos and was given written confirmation. When I went to claim it, my reservation could not be found. The front desk staff that morning took no ownership of the issue and offered no solutions (not even something like checking availability for the next day). With daybeds being a highly sought-after commodity, this was extremely disappointing and left a sour note on my experience. This is an area that clearly needs better attention and accountability. Other notes: If you don’t like raccoons, this may not be the place for you. They keep to themselves, but there are many on the grounds at night. We personally found one particularly amusing—sitting in front of the 24-hour coffee bar, guarding it like a nightclub bouncer. Pro tips (outside the resort): Walk a few minutes past the boats and you’ll find Beached Bikini Bar, a great change of pace if you’re tired of resort food. Their tacos al pastor are excellent. (Not affiliated with the resort.) Walk a bit further and you’ll find beachside massages at roughly half the price of what the resort charges.

We had an excellent week at the Sens Oasis resort in Tulum. It is a beautiful location and the focus on ecology is evident. Their activity directors are great with the kids and adults hosting wild games for the kids, yoga and Zumba classes, painting and craft lessons as well as hosting karaoke and getting people on the dance floor into the night. Gabby and Julio really stood out as going above and beyond all week. Tons of variety at the food hall and the restaurants are great. No foam parties or wild stories to share but if you are looking for a week away in luxury - this is a great option. The beach is beautiful, the water was rated red all week but lots of people were snorkelling without any problems.

The good- Location is gorgeous. It's quiet, and not the typical annoying party place you see down south. Food has been mostly great. Mostly never an issue getting chairs (more on that later). Staff has been friendly and helpful. The bad- Construction- and I mean breaking up tile floor construction- in the room beside us on the second to last day we were here. A note from the hotel the day before letting us know this would be happening would have been nice so we could have planned accordingly. Especially when you have paid a premium for that specific level of room. Management- A SIMPLE NOTE LETTING GUESTS KNOW THEY WILL BE LISTENING TO HEAD SPLITTING MACHINE GRINDING ALL DAY IS SUCH A SIMPLE THING TO DO. DO BETTER. Don't waste your money on the Sian Ka'an rooms unless you really want ocean views. We never got any bonus Sian Ka'an room amenities (jacuzzi, plunge pool) because 'they weren't available', we actually were checked in over an hour later than the regular check in and we didn't get late checkout at all, and then the private area that is supposed to be for Sian Ka'an guests can actually be bought for at the hotel day to day by any guest leaving the ones who actually paid for it in advance s.o.l. The only good thing was having an ocean view room, but I feel like you can get that without paying for the extra crap. It felt a little scammy. The good thing is they are pretty good about keeping kids out of that private pool area anyways. There is a larger pool behind the main hotel with louder music and more 'fun' for those into that sort of thing. Overall, it was a quiet resort which we liked, but we definitely regret paying an extra $400 each for an experience we never got.

I spent a week here and it’s absolutely gorgeous. I got a Jr Suite Ocean Front & it was the best decision. Although the bigger suites had the private pool this suite allowed me to open my door and walk the 20 feet to the ocean. Unbelievable!! I got to lay in my bed drinking coffee & watch the waves hit the shore. Personally I’m over the Super resorts. I don’t need 30 restaurants or a waterpark. So this ocean front boutique resort was right what I wanted. Quiet and relaxing. The food at all the restaurants was delicious and you didn’t need a reservation for the al a cartes ( huge bonus I don’t like planning my meals I eat when I want what I feel like). Great staff & excellent service. I see people said the staff was rude … I think perhaps they just had a language barrier ( people forget they are in another country ;) ) ! I stay at Canadian 5 stars often & for Mexico this is definitely a nice place for a good price. It’s a Mexican 5 star. I’ll definitely be back. The ocean is clean. Coral reefs are beautiful. Pools are well maintained. I highly recommend this place if you get overwhelmed at the big resorts or just want peace & quiet.

Had a wonderful trip! The grounds and rooms were beautiful! Anytime I had a problem the staff took care of it right away. The beach is small but has beautiful fine sand, when you go in the water it is rocky, but being able to snorkel and see fish and rays is worth it! Had a really great vacation there and would go again!

The 5 stars are for : Antonio: the Sens bar/Sian Ka’an. He is amazing. Amazing drinks, always smiling, perfect and delicious drinks and wonderful fresh fruit. Management needs to change the soundtrack - same song everyday! Poor Antonio- his margaritas lulled the sound for us. Artemio & Sandy at Miramar: amazing service. Waits were long but this is not their fault. They were both very attentive, super hard working and willing to accomodate any of our requests. We thoroughly enjoyed their service during our trip. Antonio: at Serape. Amazing. Smiles all the time. Super fast service. Such a pleasure. Our otherwise more fulsome comments posted through our other Google account to not take away from these amazing servers. The beach: Paradise for snorkelers. An amazing reef awaits just off the beach. Bring goggles or a mask and you can enjoy beautiful fish & rays just steps away from your room bring water shoes as there are corals which any snorkels and divers know invite amazing fish, and more things to see.

The Resort was lovely, the food was amazing, friendly staff and it was super quiet when we were there - no one fighting over lounge chairs by the pool, but bar service by the pool & beach was nil, & so was nightly entertainment but that was because it was a slower time at the resort - because of it being quieter before Christmas, it was a truly relaxing experience. Downfall was the distance from Cancun airport - 3 hr bus ride getting there after a 5 1/2 hr flight and 2 hr bus ride back to airport, but all in all I would recommend the resort.

I think all reviews before Dec 2025 need to be disregarded. My stay at The Sens was great! It’s on the beach and the hotel is gorgeous. Room: I stayed in the adults only (Sian Ka’an) section, in the Master Suite, and omg I barely left my room. It had amazing views and a private plunge pool and great sun loungers. There’s also a rooftop for the adults only section with beds and several plunge pools as well (so you don’t really need the Master Suite to get the same amenity). Restaurants: The Miramar (seafood/grill) and Careyes (gourmet) restaurants were sooo good. The buffet is okay, typical for an all inclusive; not great, not bad. Activities: They had daily yoga and other small daily activities. The vibe here was definitely more on the chill side. Service: Everyone I came in contact with was super friendly! They give you a map with basically all the info you need. They also have a WhatsApp to reach the front desk if you need (although i just used the room phone). It did take a while to get water bottles sent to the room so just keep that in mind. Definitely would stay here again!